The Department of Home Affairs is responsible for immigration and customs border policy. Our office may be able to assist you with your immigration queries.

WHAT WE CAN DO

• Help you navigate and to better understand the visa process.
• Ask the Department about processing times on your application, especially if you have been waiting longer than the ordinary waiting times.
• Check if the Department has all the information they need to process your application.
   

WHAT WE CAN'T DO

• We can't write letters of support.
• Recommend which visa you should apply for.
• Help you apply for your visa.
• Speed up your visa application.
• Provide you with legal advice relating to your visa application.
• Resolve a problem if you haven’t attempted to resolve it through ordinary channels first.